IT Service Desk Lead | Vacancies | King Edward's School, Bath

About the Service Lead Role
The Service Lead is a newly created specialist position within our ICT team. Its primary purpose is to ensure that we provide exceptional support to our users and remain aligned with ongoing technological advancements. The introduction of this role reflects our commitment to delivering outstanding IT services and to staying at the forefront of digital innovation in education.
Supportive Environment and Professional Growth
At King Edward’s, we pride ourselves on offering a supportive working environment. We provide opportunities for professional development, including training programmes and payment for successful completion of relevant certifications. This role presents a genuine opportunity to make a meaningful impact as we expand our digital learning capabilities and improve the overall technology experience for our community.
Key Responsibilities of the Service Desk Lead
The Service Desk Lead is responsible for overseeing and delivering technical assistance across the school. This role is crucial in ensuring that staff, students, and parents receive prompt and effective technical support in accordance with agreed service levels. By doing so, the Service Desk Lead enables seamless access to digital learning tools, administrative systems, and other campus technologies, supporting the smooth running of everyday school life.
Join Our Forward-Thinking Team
If you are passionate about IT service and support and are eager to step into a leadership role at a progressive and forward-thinking school, we would be delighted to hear from you.

The postholder will be provided with a full induction, supportive line management and appropriate training. This role will ideally be worked year-round, Monday to Thursday 8am to 4pm and 3.30pm on Friday with a half hour unpaid break daily. We are flexible and happy to discuss a term time plus 2 weeks working pattern at interview.

I hope that you find the supporting candidate job description informative and that you will wish to pursue an application. The closing date for this vacancy is 8.30am on Monday 20 October 2025 and a completed application form and covering letter need to be sent to our HR Department via  HR@kesbath.com.  Interviews will take place on Wednesday 5 November 2025.
 

KEY INFORMATION

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The School is committed to safeguarding and promoting the welfare of children and young people.  Applicants must undergo child protection screening, including checks with past employers and the Disclosure and Barring Service.

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